Answer the business that needs IT help before another provider does

Why IT inquiries are urgent

Many inquiries arrive right after an outage, a security scare or a departing IT person. The owner wants to talk to someone now, and they are filling in forms with several providers. Others are planning ahead of a renewal and will judge you by how quickly and clearly you respond.

What Peregrine asks

Peregrine calls each inquiry within seconds, says it is an AI assistant from your company, and confirms what your sales team needs: how many employees and locations, where they are, what they use today, whether they have compliance requirements, what prompted the inquiry, and when they want to start. It looks up the company first and skips what it already knows.

Businesses that fit are transferred to whoever is on, live, with a summary first. Locations outside your service area and companies below your minimum size can be deal-breakers. If nobody is free, the caller gets a callback at a time they pick and the lead is flagged hot, with the transcript, for the first person back.

Emergencies and after-hours inquiries

You decide when Peregrine calls. By default it calls when someone can take the transfer. You can also let it call right away at any hour, qualify the lead and book a callback for the morning, so the first conversation never waits overnight.

A typical first call

An office manager fills in your contact form on a Thursday afternoon because their email has been down since lunch and their part-time IT person is away. Within seconds Peregrine calls, says it is an AI assistant from your company, confirms how many people and locations they have, what they run today and what happened, then tells them it is connecting them with your team. Your sales lead takes the call with the whole story already in hand.

What to measure

Watch median time to first call, the share of inquiries reached, the share that qualify and live handoffs, then follow qualified leads into assessments booked and agreements signed. Read a few transcripts each week: they show which questions small businesses find confusing and where a criterion needs clearer wording.

Setting it up

List your service area and minimum company size in the qualification profile, and mark existing clients and out-of-area businesses as deal-breakers. Add the people who take transfers with their hours, or a single sales line. Connect your website form with one line of JavaScript, or your CRM, and send yourself a test lead.